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Peninsula

Returns & Warranty

RETURNS (CHANGE OF MIND)

We know you will love your Peninsula furniture, however we understand that sometimes you might change your mind. That’s why we offer a 30-day returns policy.

If you change your mind after placing your order you are entitled to return it for a refund providing that we are informed within 30 days of delivery.

The item(s) must be in the original packaging and free from any damage.

Please note that we do NOT refund custom orders once a deposit has been paid.

PROCESSING THE REFUND

After the approval of your return, Peninsula will provide you a refund less the delivery costs to return the product(s) within 7-10 days from the date we receive the returned product(s). Shipping costs will vary according to the item(s), supplier and your location.

 website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

 

WARRANTY

Peninsula guarantees that all products sold are free from manufacturing faults and defects for a period of 2 years from the date of original delivery.

The warranty guarantee does not cover:

 

TIMBER - 2 YEARS STRUCTURAL

A 2 year warranty covers the structural integrity of Peninsula products. Any surface abrasions or dents will not be covered if they were not reported immediately upon arrival of your purchase. A selection of images will be requested dependent on the damage reported. The timber products have been crafted by hand with carefully selected timbers suitable for the intended use of the product. It is a natural product and can change with environmental variables. Humidity and fluctuating temperatures that causes bowing or joint separation are not warranted. No warranty will be accepted where sun or heat exposure damage is the visible cause.

 

ADDITIONAL TERMS

If there are any faults with your purchase on receipt of the goods, please make contact within 7 days of receiving the order. If contact is made outside of the 7 day window, you are at risk of voiding your warranty.

Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. It is not transferable and does not apply in situations of misuse or incorrect use of the product. The warranty applies to the point of original delivery for the purchased goods. It does not apply to goods that are moved or taken outside of Australia, to goods that have been changed in any way or if goods do not fit.

After six months, delivery and re-delivery costs are borne by the customer.
 
Peninsula reserves the right to make good products or repair as it deems most appropriate and considered on a case-by-case basis.
 
Please read the above guidelines carefully before filing a claim.
 
To make a claim contact your initial Sales Person or the Store from where you purchased your product. For online purchases contact info@peninsulahome.co

 

TERMS OF TRADE

TERMS OF TRADE:
INVOICES UNDER $10,000 ARE PAYABLE IN FULL BEFORE ORDER IS PICKED UP OR DELIVERED.
FOR INVOICES OVER $10,000, 80% IS TO BE PAID PRIOR TO INSTALLATION WITH FINAL 20% DUE WITHIN 7 DAYS OF INSTALLATION.
IF INSTALLATION IS NOT INCLUDED, THE INVOICE IS PAYABLE IN FULL BEFORE THE ORDER IS PICKED UP OR DELIVERED.
Quotes are valid for 1 month from date of issue, freight is subject to change.

Peninsula claims no responsibility for fault or error in material provided by the Customer, including but not exclusive to digital files, drawings, design specifications, verbal descriptions, written descriptions, raw materials etc.
By accepting this quote/invoice you are agreeing to all of our Terms of Trade.
Please ensure you have read and understood these Terms of Trade before accepting this quote/invoice.
The following Terms of Trade form part of any contract of sale between Peninsula Pty Ltd and our clients:
Product Return Policy:
We know you will love your Peninsula furniture, however we understand that sometimes you might change your mind. That’s why we offer a 30-day returns policy.
If you change your mind after placing your order you are entitled to return it for a refund providing that we are informed within 30 days of delivery.
The item(s) must be in the original packaging and free from any damage.
Please note that we do NOT refund custom orders for once a deposit has been paid.
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product, at the time of purchase), wrongly described, different from a sample shown to you or do not do what they are supposed to do.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to and does not affect your statutory rights under the Trade Practices Act.

Cancellation of orders:
Any of the following actions will be deemed an official sales order and instruction to proceed under the terms of our quotation and terms
of trade:
1. The payment of any amounts due in relation to a Peninsula quotation, order or invoice, or;
2. The physical, faxed, emailed or digitally transferred receipt of any intent to proceed in relation to a Peninsula quotation, order or
invoice.
Custom orders: In the event that a client does not wish us to proceed with production after any of the above events, it is the client’s
responsibility to provide written instructions via email to info@peninsulahome.co and to also receive our verbal or electronic
Confirmation of of this cancellation. The client shall be liable to Peninsula for the order processing, design, materials, and labour cost incurred in manufacturing the goods to that point
 

CARING FOR TIMBER

Timber is a natural material with grain detail, colour and finishes subject to variation. It is a natural quality of timber for movement to occur - especially in warmer climates and in environments where temperatures change frequently from hot to cold, i.e. in front of air-conditioning units.

In light of this we ask that you choose carefully the location for the product and be aware that environmental factors will have an effect on your furniture. For longevity of the piece of furniture we recommend keeping out of direct/reflective sunlight as well as in contact with moisture/liquid. Furniture should be placed where it is protected from outdoor elements. • Regularly wipe down with a soft, dry cloth (preferably microfibre) to remove dust and dirt.