Returns & Warranty
RETURNS (CHANGE OF MIND)
We know you will love your Peninsula furniture, however we understand that sometimes you might change your mind. That’s why we offer a 30-day returns policy.
If you change your mind after placing your order you are entitled to return it for a refund providing that we are informed within 30 days of delivery.
The item(s) must be in the original packaging and free from any damage.
Please note that we do not refund custom orders for change of mind once a deposit has been paid.
PROCESSING THE REFUND
After the approval of your return, Peninsula will provide you a refund less the delivery costs to return the product(s) within 7-10 days from the date we receive the returned product(s). Shipping costs will vary according to the item(s), supplier and your location.
website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Peninsula guarantees that all products sold are free from manufacturing faults and defects for a period of 2 years from the date of original delivery.
The warranty guarantee does not cover:
- Any breakage caused by negligent and/or improper use of the goods.
- Changes caused by normal wear and tear
- Any damage caused by lack of and/or erroneous maintenance. Please see care instructions below
- Any damage due to an accident or force
- Degradation of finish caused by environmental factors
TIMBER - 2 YEARS STRUCTURAL
A 2 year warranty covers the structural integrity of Peninsula products. Any surface abrasions or dents will not be covered if they were not reported immediately upon arrival of your purchase. A selection of images will be requested dependent on the damage reported. The timber products have been crafted by hand with carefully selected timbers suitable for the intended use of the product. It is a natural product and can change with environmental variables. Humidity and fluctuating temperatures that causes bowing or joint separation are not warranted. No warranty will be accepted where sun or heat exposure damage is the visible cause.
If there are any faults with your purchase on receipt of the goods, please make contact within 7 days of receiving the order. If contact is made outside of the 7 day window, you are at risk of voiding your warranty.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. It is not transferable and does not apply in situations of misuse or incorrect use of the product. The warranty applies to the point of original delivery for the purchased goods. It does not apply to goods that are moved or taken outside of Australia, to goods that have been changed in any way or if goods do not fit.
After six months, delivery and re-delivery costs are borne by the customer.
Peninsula reserves the right to make good products or repair as it deems most appropriate and considered on a case-by-case basis.
Please read the above guidelines carefully before filing a claim.
To make a claim contact your initial Sales Person or the Store from where you purchased your product. For online purchases contact firstname.lastname@example.org
CARING FOR TIMBER
Timber is a natural material with grain detail, colour and finishes subject to variation. It is a natural quality of timber for movement to occur - especially in warmer climates and in environments where temperatures change frequently from hot to cold, i.e. in front of air-conditioning units.
In light of this we ask that you choose carefully the location for the product and be aware that environmental factors will have an effect on your furniture. For longevity of the piece of furniture we recommend keeping out of direct/reflective sunlight as well as in contact with moisture/liquid. Furniture should be placed where it is protected from outdoor elements. • Regularly wipe down with a soft, dry cloth (preferably microfibre) to remove dust and dirt.
- Do not wet down or leave spills to sit on the timber surface.
• If spills occur - wipe up immediately with a cloth followed by a dry cloth to remove any excess moisture.
• Take care when placing unglazed ceramics as they may scratch the surface.
• Do not place hot and cold items directly on the surface. We recommend using coasters and trivets to avoid any permanent marks on the surface.
• Do not use any other cleaners or polishes as they may cause permanent damage.
• Please note: liquids containing alcohol e.g. nail polish cannot be removed.